Terms of Service

Effective Date: April 2026

Last Reviewed: April 24, 2026

These Terms of Service ("Terms") are a legally binding agreement between you ("you" or "your") and Hard Roof LLC, a North Carolina limited liability company ("Hard Roof," "Company," "we," "us," or "our"), regarding your access to and use of hard-roof.com (the "Website") and any roofing services, communications, or related products we provide (collectively, the "Services").

By accessing or using the Website, submitting a contact form, engaging our services, or receiving communications from us, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Website or our Services.

1. Who We Are / Contact

Hard Roof LLC is a North Carolina limited liability company owned by Christian Romero, providing residential and commercial roofing services in the Charlotte, North Carolina metropolitan area.

2. Eligibility

The Website and our Services are intended for users 18 years of age or older. By using the Website or requesting Services, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms.

3. Changes to These Terms

We may update these Terms from time to time. Changes become effective when posted on the Website with an updated "Last Reviewed" date. For material changes, we will provide notice at the top of this page for at least 30 days. Your continued use of the Website or our Services after changes are posted means you accept the updated Terms.

4. Website Use

You may use this Website for lawful purposes only. You agree not to:

  • Use the Website in any way that violates applicable laws or regulations
  • Submit false, misleading, or incomplete information through any form, or impersonate any other person or entity
  • Attempt to interfere with the Website's security, performance, or anti-abuse systems (including Cloudflare Turnstile)
  • Scrape, harvest, or collect data from the Website without our express written permission
  • Upload or transmit malware, viruses, or harmful code
  • Reproduce, distribute, or modify Website content without our written consent
  • Use automated tools, bots, or scripts to access the Website for commercial purposes

We reserve the right to modify, suspend, or discontinue the Website at any time without notice.

5. Free Estimates

When you request a free estimate through our Website, by phone, by email, or by text, you are under no obligation to hire Hard Roof LLC.

  • Estimates are provided at no cost.
  • Estimates are valid for 30 days from the date issued, unless otherwise stated in writing.
  • Final pricing may vary based on on-site assessment, actual project scope, and conditions discovered during work (for example, hidden deck rot or damage, additional layers of existing roofing discovered during tear-off, structural issues, or code-compliance upgrades required by permit).
  • We reserve the right to withdraw or revise an estimate if information provided at the time of estimate is inaccurate or incomplete.

6. Our Services

Hard Roof LLC provides residential and commercial roofing services in the Charlotte, North Carolina area. Services may include (without limitation):

  • Residential roof replacement (asphalt shingle, architectural shingle, metal, tile, and other systems as offered)
  • Residential roof repair
  • Commercial roofing (as offered)
  • Roof inspections
  • Storm and hail damage assessment
  • Gutter installation and repair
  • Related roof-system components (soffit, fascia, flashing, ridge vents, and similar items as agreed in your service agreement)

All services are performed in accordance with manufacturer specifications, the North Carolina State Building Code, and applicable local ordinances. We carry general liability insurance for our roofing operations in the State of North Carolina. Proof of insurance is available upon request.

Service agreement.

All services are subject to a separate written service agreement provided before work begins. That agreement will detail:

  • Scope of work and components to be repaired or replaced
  • Roofing materials, manufacturer, color, and warranty class to be used
  • Underlayment, ice-and-water shield, and flashing specifications
  • Tear-off versus overlay installation method
  • Project schedule and expected duration
  • Permit and inspection requirements (if any)
  • Total cost and payment terms
  • Manufacturer warranty and workmanship warranty coverage
  • Disposal and cleanup responsibilities
  • Access, power, and material staging requirements on the customer side

The service agreement is separate from these Terms. In the event of a conflict between these Terms and a signed service agreement, the service agreement controls for that specific project.

7. Insurance Claim Assistance

If you ask us to inspect or document roof damage for an insurance claim (for example, after a storm or hail event), please understand the following limits on our role.

What we can do:

  • Inspect the roof and identify visible damage
  • Provide photographs and a scope-of-loss document describing the damage we observed
  • Share that documentation with you and, at your request, your insurance adjuster
  • Be present during the adjuster's inspection at your request
  • Provide a contractor's estimate for repair or replacement

What we cannot do:

Under North Carolina General Statute Chapter 58, Article 33A (NCGS §58-33A), roofing contractors are NOT licensed public adjusters and may not:

  • Negotiate the amount of your insurance claim with your insurance carrier
  • Represent you in adjuster communications
  • Act as your public adjuster
  • Sign contingency agreements where payment depends on the amount the insurance company approves

All claim decisions are between you and your insurance carrier. You are responsible for any deductible under your policy. Any suggestion or promise that we will "waive the deductible" or "work with whatever insurance pays" is not authorized and is not part of your agreement with us.

8. Customer Responsibilities

To help us deliver service safely and effectively, you agree that before and during service:

  • You own or are authorized to request roofing service for the property (for HOA-governed properties, you are responsible for obtaining required architectural approvals before installation).
  • You will provide safe access to the property, including space for material staging, a dumpster or debris container, and our crew's vehicles.
  • You will remove or secure items from the attic that may be affected by vibration or debris (attic storage, hanging items, framed art on upper-floor walls, and similar items).
  • You will keep pets, children, and other occupants away from the work area during tear-off, installation, and cleanup.
  • You will inform us of any solar panels, satellite dishes, antennas, attic fans, skylights, or roof-mounted equipment that may require special handling.
  • You will inform us of any pre-existing damage or conditions (deck rot, structural issues, known leaks, previous repairs, and similar items).
  • You acknowledge that roofing work produces noise, vibration, and debris, and may temporarily disrupt use of the property.
  • For HOA, municipal, or permit requirements, you authorize us to obtain required permits as part of the project (if agreed in the service agreement).

We are not responsible for damage caused by failure to follow these responsibilities or by pre-existing conditions not disclosed before work begins.

9. Satisfaction Guarantee

We stand behind our workmanship. If you are not satisfied with any aspect of a completed service, contact us within 14 days of service completion and we will return to address the issue at no additional cost, subject to the following:

  • The issue must be within the scope of the original service agreement and attributable to our workmanship.
  • You must provide reasonable access for re-service.
  • Re-service does not apply to damage caused by subsequent weather events, third-party work, or activities not under our control that occur after completion.
  • This guarantee is in addition to any manufacturer warranty on materials and any workmanship warranty specified in your service agreement.

10. Warranty

Hard Roof LLC provides a workmanship warranty on our installation labor as specified in your individual service agreement. Roofing materials are covered by the applicable manufacturer's warranty, which is separate from our workmanship warranty and is governed by the manufacturer's terms.

Our workmanship warranty does NOT cover:

  • Damage from acts of nature (hail, high wind, hurricane, tornado, lightning, falling trees, ice dams, extreme temperature events)
  • Damage from unauthorized modifications or repairs by third parties
  • Damage caused by failure of related systems not installed by us (gutters not installed by us, HVAC vent penetrations we did not create, chimney issues, and similar items)
  • Damage from foot traffic on the roof by the owner or third parties after installation
  • Leaks caused by solar panel installation, satellite installation, or other third-party penetrations added after our work
  • Damage caused by inadequate attic ventilation not addressed in the service agreement
  • Neglect, abuse, lack of maintenance, or failure to address gutter and drainage issues
  • Normal wear, granule loss from weathering, or aesthetic color variation

Transfer of warranty.

Workmanship warranty is for the original customer at the original property unless the service agreement expressly states otherwise.

11. Contact Form and Communications

When you submit a contact form on our Website, call us, or email us:

  • A team member will respond by email, phone, or text message (if you opted in for SMS) within normal business hours.
  • There is no obligation to purchase Services as a result of your inquiry.
  • Information you provide is handled according to our Privacy Policy (see hard-roof.com/privacy).

12. Payment and Cancellations

Payment terms are specified in your service agreement. Generally:

  • Estimates are free.
  • A deposit may be required to schedule material orders and larger projects.
  • Payment is typically structured in milestones for re-roof projects (deposit, completion, and final inspection).
  • Your deductible (for insurance-related work) is your responsibility and must be paid as specified in the service agreement.
  • We accept cash, check, and major credit cards (processed through third-party payment processors).

Cancellations.

  • You may cancel or reschedule a service appointment at least 48 hours before the scheduled start without charge.
  • Cancellations requested with less than 48 hours notice may be subject to a rescheduling fee plus any non-returnable materials already purchased or delivered.
  • Right to cancel (residential): Under applicable North Carolina and federal law, you may have a right to cancel certain home-improvement contracts signed in your home within 3 business days of signing. Your service agreement will include specific cancellation terms consistent with applicable law.
  • We reserve the right to reschedule installation due to weather (rain, high wind, freezing temperatures, or other conditions outside manufacturer installation specifications). We will make reasonable efforts to notify you in advance.

Disputed charges.

If you have a billing dispute, contact us at info@hard-roof.com or (980) 351-7226 before initiating a chargeback. We will work to resolve the dispute in good faith.

13. SMS / Text Messaging Terms

By providing your phone number on our Website, via our contact form, or through our staff and opting in to receive text messages, you agree to the following SMS terms.

Program Description.

If you opt in, you may receive SMS/text messages from Hard Roof LLC related to:

  • Confirmation that we received your inquiry
  • Appointment confirmations, reminders, and scheduling
  • Project updates (arrival times, crew status, weather-related rescheduling, service completion)
  • Insurance claim / adjuster coordination (if you have asked us to assist within the limits in Section 7)
  • Permit and inspection coordination
  • Follow-up after service (quality check, re-service requests)
  • Billing and payment reminders
  • Promotional offers (only if you separately consent)

Sample message.

"Hard Roof: Thanks for reaching out! Christian will be in touch shortly about your roof inspection. Reply STOP to unsubscribe, HELP for help. Msg & data rates may apply. (980) 351-7226"

Opt-In Method.

You only receive texts if you opt in, for example by:

  • Submitting an online form on our Website with the SMS consent checkbox marked
  • Texting us directly to start a conversation
  • Otherwise providing written or electronic consent to receive texts

Your consent to receive promotional texts is NOT a condition of purchasing any goods or services from Hard Roof LLC.

Message Frequency.

Message frequency varies. You may receive up to approximately 4 messages per month for promotional content, plus transactional messages as needed during active projects.

Message and Data Rates.

Standard message and data rates may apply based on your mobile plan. Hard Roof LLC is not responsible for any carrier charges incurred.

Opt-Out (STOP).

You can cancel SMS at any time by replying STOP to any text. After you reply STOP, we will send one final confirmation message and you will not receive further texts from that program unless you opt in again.

Help (HELP).

For help, reply HELP to any text message, or contact us at (980) 351-7226 or info@hard-roof.com.

Carrier Disclaimer.

All major US mobile carriers are supported. Wireless carriers are not liable for delayed or undelivered messages.

Data Sharing.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as customer service, messaging platforms, or technical support) is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy at hard-roof.com/privacy for full details.

14. Third-Party Links and Services

The Website may reference or link to third-party websites, tools, or services, including (but not limited to):

  • Google (Maps, Analytics, Ads, Business Profile, Reviews)
  • Meta Platforms, Inc. (Facebook, Instagram)
  • Cloudflare (hosting, security, bot detection)
  • Go High Level (customer relationship management)
  • Payment processors
  • Roofing material manufacturers (for warranty registration and reference)

We are not responsible for third-party content, policies, products, or services.

15. Intellectual Property

All content on the Website, including text, images, logos, graphics, photos of completed work, drone imagery, design, and arrangement, is the property of Hard Roof LLC or used under license, and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any Website content for commercial purposes without our prior written permission.

Before/after photos and drone imagery of your property.

We may take and use before/after photos and aerial/drone imagery of completed work for business records, warranty documentation, and, with your permission, marketing and portfolio use. If you do not want photos or drone imagery of your property used in marketing, tell your project manager or email us at info@hard-roof.com before work begins.

16. Privacy

Your use of the Website and Services is also subject to our Privacy Policy, available at hard-roof.com/privacy. The Privacy Policy describes how we collect, use, share, and protect your information, including insurance claim information, drone imagery, and SMS consent record keeping.

17. Disclaimers

The Website and its content are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, we disclaim:

  • Any warranty that the Website will be uninterrupted, error-free, or free of viruses or harmful components
  • Any warranty of merchantability, fitness for a particular purpose, or non-infringement in connection with the Website
  • Any responsibility for third-party content or services linked from the Website

Service warranties (where offered) are governed by your individual service agreement and any applicable manufacturer warranty on materials.

18. Limitation of Liability

To the fullest extent permitted by law, Hard Roof LLC, its owner, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of (or inability to use) the Website, including but not limited to lost profits, lost data, or business interruption.

Our total liability for any claim related to the Website shall not exceed one hundred dollars ($100) or the amount you paid us in the twelve (12) months preceding the claim, whichever is greater.

This limitation does not apply to our obligations under a signed service agreement, which is governed by the liability terms in that agreement.

This limitation does not apply to liability that cannot be limited under applicable North Carolina law, including for personal injury, gross negligence, or willful misconduct.

Some states do not allow certain limitations of liability; in those states, these limitations apply to the maximum extent permitted.

19. Indemnification

You agree to defend, indemnify, and hold harmless Hard Roof LLC, its owner, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees and expenses) arising from:

  • Your misuse of the Website or Services
  • Your violation of these Terms
  • Your violation of any applicable law or regulation (including HOA rules and municipal permit requirements)
  • Your violation of any third party's rights, including intellectual property, privacy, or property rights
  • False or incomplete information you provided regarding your property, insurance, or project

20. Dispute Resolution

Informal resolution.

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms, you agree to first contact us at info@hard-roof.com or (980) 351-7226 and attempt to resolve the dispute informally. You agree to attempt informal resolution for at least thirty (30) days before initiating any formal legal proceeding.

Binding arbitration (optional consumer election).

If informal resolution does not succeed, you and we may (by mutual agreement) submit the dispute to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, its Supplementary Procedures for Consumer Related Disputes. Arbitration, if chosen, will take place in Mecklenburg County, North Carolina, unless the parties agree otherwise.

Exceptions to arbitration.

Either party may pursue the following in court without prior arbitration:

  • Claims for injunctive relief
  • Claims to enforce or protect intellectual property rights
  • Claims in small claims court within its jurisdictional limit

Class action waiver.

You and we agree that any dispute will be brought on an individual basis only, not as a class action, collective action, or representative proceeding, to the fullest extent permitted by law.

21. Governing Law and Venue

These Terms and your use of the Website and Services are governed by the laws of the State of North Carolina, without regard to its conflict-of-law principles.

Any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina, and you consent to the personal jurisdiction and venue of those courts. You agree that you will not bring any claim in any other jurisdiction.

22. Consumer Complaints

North Carolina residents.

If you believe we have violated North Carolina consumer protection law, you may file a complaint with the North Carolina Attorney General Consumer Protection Division:

For complaints about a contractor license or workmanship issue, you may also contact the North Carolina Licensing Board for General Contractors:

California residents.

Under California Civil Code Section 1789.3, California residents who engage our Services may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at:

  • 1625 North Market Boulevard, Suite N-112, Sacramento, California 95834
  • (800) 952-5210

23. Electronic Communications

By visiting the Website, sending us emails or texts, and completing online forms, you consent to receive electronic communications from us, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, text message, or on the Website, satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, service agreements, and other records.

24. Severability

If any provision of these Terms is found by a court to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

25. Entire Agreement

These Terms, together with the Privacy Policy, any signed service agreements, and any other written policies we provide, constitute the entire agreement between you and Hard Roof LLC regarding your use of the Website and Services. These Terms supersede any prior or contemporaneous agreements, communications, or understandings regarding the Website.

26. Contact Us

Questions about these Terms? Contact us: